About

Alex R Philips is a Senior Manager at PwC with over 15 years of experience in the IT industry. He currently serves as the supervisor for the IT Service Desk, providing first-line support to end-users and responding to requests for assistance in a prompt and courteous manner while adhering to internal standards. He also leads and motivates a team of representatives within the Service Desk environment to ensure the best delivery of technical customer service is provided. Alex is an expert in incident and problem resolution, ensuring best practice processes and procedures are followed. He acts as a technical escalation point for team members and customer issues/complaints. He generates hourly, daily, and weekly reports and inventory of equipment for management. Alex has worked for PwC in various roles, including Senior Developer, where he gained expertise in HR Business Partner, Employee Engagement/R&R, and strategic recruitment. He is proficient in managing internal staffing through an exclusive FSGBU, Capgemini online job portal. He is also adept at internal communications and branding, process documentation, and standardization projects. Alex has also worked for Goldman Sachs as a Software Developer, where he successfully managed projects, sales, sales support, tendering, estimation, and costing. His expertise is divided into four main categories: Stadium Business, Leisure Parks, Parking Management System, and Providing Security and High-Security Systems. Alex holds a Master's degree in Marketing Research from UCL and a Bachelor's degree in Computer Science from the University of Oxford. He has a strong tech stack that includes Software Engineering and Product Management skills. Overall, Alex is a seasoned IT professional with a wealth of experience in managing IT service desks, incident and problem resolution, and project management. He is a highly motivated and skilled individual with a proven track record of delivering excellent customer service.